Tech Support

IF YOUR CHILD IS IN NEED OF TECH SUPPORT DURING AN E-LEARNING DAY (DUE TO INCLEMENT WEATHER), PLEASE SEND A MESSAGE TO THE EMAIL ADDRESS ASSOCIATED WITH YOUR CHILD’S SCHOOL. PLEASE MAKE SURE THE EMAIL INCLUDES THE LAPTOP M# (FOUND ON THE BACK OF THE SCREEN), THE STUDENT’S NAME, AND A PHONE NUMBER FOR THE TECH DEPARTMENT TO CALL BACK. TECH DEPARTMENT HOURS OF OPERATION DURING E-LEARNING DAYS ARE MONDAY THROUGH FRIDAY 8AM-4:30PM.

Black Hawk: BESupport@d15.us

Hall: HESupport@d15.us

MMS: MMSupport@d15.us

Reskin: RESupport@d15.us

Winnebago: WESupport@d15.us

IF YOUR CHILD IS ATTENDING SCHOOL WHILE IN NEED OF TECH SUPPORT, THEY NEED TO USE THE PROCEDURES IN PLACE AT EACH LEVEL.

MMS: Student sees LRC staff for tech help.
Elementary: Students homeroom teacher places a Service desk ticket request on behalf of student.